Refund policy
RETURNS AND REFUND POLICY
Your consumer rights
Our products come with consumer guarantees under the Australian Consumer Law. Nothing in this policy excludes or limits those rights.
For a major product failure, you may choose a refund or replacement. For other failures, we will provide the remedy required by law. You may also be entitled to compensation for reasonably foreseeable loss or damage.
Faulty, damaged or incorrectly supplied products
Please contact alphaperformancesupps@gmail.com with:
• Your order number or other proof of purchase.
• The product name.
• A description of the issue.
• Photos, if available.
We may need to assess the product before determining the appropriate remedy. Original packaging is not required to exercise your consumer rights.
Please contact us for return instructions and the correct return address. We will reimburse reasonable return postage where a product problem covered by consumer guarantees is confirmed.
Change of mind
We do not offer refunds or exchanges simply because you change your mind. This does not affect your rights for faulty, damaged, incorrectly supplied or otherwise non-compliant products.
Refund processing
Where a refund is payable, we will arrange it promptly, generally through the original payment method. Your payment provider may take additional time to show the funds.
Contact
alphaperformancesupps@gmail.com